FAQ


Where is Penelope Sage® located?

We are based out of Washington State but you can find us 24/7 at www.penelopesage.com, via email at info@penelopesage.com, or via social media (click on the social media buttons at the bottom of the page)!

What are the hours of operation?

Our website can be accessed 24/7 and we will respond to emails ASAP!

Is Penelope Sage® on social media?

YES! All of our social media buttons are on the bottom of the page that take you directly to our accounts. Use #lovepenelopesage so we can see how much you love Penelope Sage®!

Do you ship to my country?

Currently, we only ship to the United States. We hope to continually add locations as the business grows.

Do you offer free shipping?

YES! All orders ship for FREE with standard shipping in the US! Shipping usually takes 2-4 business days depending on where the order is being delivered.

What sizes do you offer on Penelope Sage®?

All of our items are made in many sizes. Please refer to the product description on each item's page to see how the item fits. For any additional questions, feel free to ask us at info@penelopesage.com.

I didn't love my item, can I return it?

Penelope Sage® strives to provide the best customer service and highest quality merchandise. Should you not enjoy an item, Penelope Sage® will accept returns of unworn merchandise with the tags still attached within 30 days. Send us an email at info@penelopesage.com for further information.

I LOVED my item but it didn't fit. Can I exchange it for the right size?

Exchanges will be accepted for the same item if a defect is evident or a size is incorrect within 30 days of purchase. If the item is no longer available, a store credit will be issued. Send us an email at info@penelopesage.com for further information.

Does Penelope Sage® do collaborations with bloggers?

Yes! Email us at info@penelopesage.com with your information and social media accounts and website/blog site. If we think we are a good match, we would love to collaborate with you!



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